F-Flow: Ticket Intelligence Dashboard
All Pods
🔵 Blue Pod - Dane Navarro
⚫ Black Pod - Ojas Bhagat
🟣 Purple Pod - Rafael Dolor
🟠 Orange Pod - Rick Ocampo
🔴 Red Pod - Ryan Baker
🟢 Green Pod - Bruce King
🌐 Network Team - Nicholas Crews
🛡️ Security Team - Jason Mangnall
Urgent Ticket Routing
Auto-Reassign
EOD Reminders
Last updated:
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Not connected
Connect
Critical Heat Tickets:
-
(Heat Score > 75)
At-Risk Tickets:
-
(Tech unavailable)
Silent Tickets:
-
(No contact > 4hrs)
Healthy Tickets:
-
(On track)
Techs Available:
-
of
-
total
Avg Heat Score:
-
(Across all tickets)
0
tickets selected
Reassign Selected
📋 Ticket Queue (
0
)
Sort by:
Heat Score
Recent Contact
SLA Risk
Ticket Age
All
0
Critical
0
Tech Unavailable
0
Silent
0
SLA Risk
0
Healthy
0
📡
Connecting to backend...
👥 Tech Roster
🤖 F-Flow Smart Actions (
0
)
Refresh
🔄
No smart actions yet
Smart routing actions will appear here
Ticket Details
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Create New Ticket
x
Summary *
Company *
Loading companies...
Populated from ConnectWise companies
Contact ID
Board ID
Type ID
SubType ID
Priority ID
Status ID
Owner (Tech)
Unassigned
From ConnectWise members
Initial Description
Cancel
Create Ticket
🔄 Reassign Ticket
×
Ticket
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Current Owner
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Assign to Technician
Select a technician...
Notify customer of reassignment
Sends: "Your ticket has been reassigned to a new technician who will contact you shortly."
Cancel
Reassign Ticket
Smart Reassign
×
Ticket
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POD Team
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This will find the best available tech based on skills and send them a Slack alert.
Notify customer of reassignment
Sends: "Your ticket has been reassigned to a new technician who will contact you shortly."
Cancel
Start Routing
📧 Send Customer Update
×
Ticket
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Company
--
Message to Customer
Internal note only (customer won't see this)
Cancel
Send Update